PUT api/Incident/Update

Request Information

URI Parameters

None.

Body Parameters

Incident
NameDescriptionTypeAdditional information
skills

string

None.

u_event_id

string

None.

u_reported_by

string

None.

correlation_id

string

None.

urgency

string

None.

u_alternate_phone

string

None.

group_list

string

None.

u_defect

string

None.

u_broadcast_notification

string

None.

follow_up

string

None.

business_service

string

None.

closed_at

string

None.

u_admin_credentials_required

string

None.

parent

string

None.

number

string

None.

closed_by

string

None.

u_close_subcode

string

None.

work_start

string

None.

calendar_stc

string

None.

incident_state

string

None.

business_duration

string

None.

category

string

None.

correlation_display

string

None.

due_date

string

None.

knowledge

string

None.

made_sla

string

None.

comments_and_work_notes

string

None.

u_linked_to_p1

string

None.

user_input

string

None.

rfc

string

None.

child_incidents

string

None.

u_incident_location

string

None.

upon_reject

string

None.

approval_history

string

None.

work_notes

string

None.

sys_id

string

None.

sys_created_by

string

None.

business_stc

string

None.

subcategory

string

None.

contact_type

string

None.

time_worked

string

None.

comments

string

None.

upon_approval

string

None.

location

string

None.

expected_start

string

None.

reopen_count

string

None.

close_notes

string

None.

u_sent_text_to_it

string

None.

additional_assignee_list

string

None.

impact

string

None.

priority

string

None.

description

string

None.

sys_domain

string

None.

sys_tags

string

None.

sys_mod_count

string

None.

work_notes_list

string

None.

sla_due

string

None.

contract

string

None.

sys_updated_on

string

None.

work_end

string

None.

activity_due

string

None.

company

string

None.

active

string

None.

u_vendor

string

None.

assignment_group

string

None.

u_sla_responded

string

None.

u_substate

string

None.

caller_id

string

None.

parent_incident

string

None.

state

string

None.

approval_set

string

None.

sys_created_on

string

None.

reassignment_count

string

None.

opened_at

string

None.

u_symptom

string

None.

order

string

None.

short_description

string

None.

u_originating_ticket

string

None.

resolved_by

string

None.

sys_updated_by

string

None.

notify

string

None.

problem_id

string

None.

calendar_duration

string

None.

close_code

string

None.

approval

string

None.

caused_by

string

None.

severity

string

None.

u_enhancement

string

None.

assigned_to

string

None.

resolved_at

string

None.

cmdb_ci

string

None.

opened_by

string

None.

rejection_goto

string

None.

sys_class_name

string

None.

watch_list

string

None.

escalation

string

None.

u_first_call

string

None.

Request Formats

application/json, text/json, text/html

Sample:
{
  "skills": "sample string 1",
  "u_event_id": "sample string 2",
  "u_reported_by": "sample string 3",
  "correlation_id": "sample string 4",
  "urgency": "sample string 5",
  "u_alternate_phone": "sample string 6",
  "group_list": "sample string 7",
  "u_defect": "sample string 8",
  "u_broadcast_notification": "sample string 9",
  "follow_up": "sample string 10",
  "business_service": "sample string 11",
  "closed_at": "sample string 12",
  "u_admin_credentials_required": "sample string 13",
  "parent": "sample string 14",
  "number": "sample string 15",
  "closed_by": "sample string 16",
  "u_close_subcode": "sample string 17",
  "work_start": "sample string 18",
  "calendar_stc": "sample string 19",
  "incident_state": "sample string 20",
  "business_duration": "sample string 21",
  "category": "sample string 22",
  "correlation_display": "sample string 23",
  "due_date": "sample string 24",
  "knowledge": "sample string 25",
  "made_sla": "sample string 26",
  "comments_and_work_notes": "sample string 27",
  "u_linked_to_p1": "sample string 28",
  "user_input": "sample string 29",
  "rfc": "sample string 30",
  "child_incidents": "sample string 31",
  "u_incident_location": "sample string 32",
  "upon_reject": "sample string 33",
  "approval_history": "sample string 34",
  "work_notes": "sample string 35",
  "sys_id": "sample string 36",
  "sys_created_by": "sample string 37",
  "business_stc": "sample string 38",
  "subcategory": "sample string 39",
  "contact_type": "sample string 40",
  "time_worked": "sample string 41",
  "comments": "sample string 42",
  "upon_approval": "sample string 43",
  "location": "sample string 44",
  "expected_start": "sample string 45",
  "reopen_count": "sample string 46",
  "close_notes": "sample string 47",
  "u_sent_text_to_it": "sample string 48",
  "additional_assignee_list": "sample string 49",
  "impact": "sample string 50",
  "priority": "sample string 51",
  "description": "sample string 52",
  "sys_domain": "sample string 53",
  "sys_tags": "sample string 54",
  "sys_mod_count": "sample string 55",
  "work_notes_list": "sample string 56",
  "sla_due": "sample string 57",
  "contract": "sample string 58",
  "sys_updated_on": "sample string 59",
  "work_end": "sample string 60",
  "activity_due": "sample string 61",
  "company": "sample string 62",
  "active": "sample string 63",
  "u_vendor": "sample string 64",
  "assignment_group": "sample string 65",
  "u_sla_responded": "sample string 66",
  "u_substate": "sample string 67",
  "caller_id": "sample string 68",
  "parent_incident": "sample string 69",
  "state": "sample string 70",
  "approval_set": "sample string 71",
  "sys_created_on": "sample string 72",
  "reassignment_count": "sample string 73",
  "opened_at": "sample string 74",
  "u_symptom": "sample string 75",
  "order": "sample string 76",
  "short_description": "sample string 77",
  "u_originating_ticket": "sample string 78",
  "resolved_by": "sample string 79",
  "sys_updated_by": "sample string 80",
  "notify": "sample string 81",
  "problem_id": "sample string 82",
  "calendar_duration": "sample string 83",
  "close_code": "sample string 84",
  "approval": "sample string 85",
  "caused_by": "sample string 86",
  "severity": "sample string 87",
  "u_enhancement": "sample string 88",
  "assigned_to": "sample string 89",
  "resolved_at": "sample string 90",
  "cmdb_ci": "sample string 91",
  "opened_by": "sample string 92",
  "rejection_goto": "sample string 93",
  "sys_class_name": "sample string 94",
  "watch_list": "sample string 95",
  "escalation": "sample string 96",
  "u_first_call": "sample string 97"
}

application/xml, text/xml

Sample:
<Incident xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/SnowData.Models">
  <active>sample string 63</active>
  <activity_due>sample string 61</activity_due>
  <additional_assignee_list>sample string 49</additional_assignee_list>
  <approval>sample string 85</approval>
  <approval_history>sample string 34</approval_history>
  <approval_set>sample string 71</approval_set>
  <assigned_to>sample string 89</assigned_to>
  <assignment_group>sample string 65</assignment_group>
  <business_duration>sample string 21</business_duration>
  <business_service>sample string 11</business_service>
  <business_stc>sample string 38</business_stc>
  <calendar_duration>sample string 83</calendar_duration>
  <calendar_stc>sample string 19</calendar_stc>
  <caller_id>sample string 68</caller_id>
  <category>sample string 22</category>
  <caused_by>sample string 86</caused_by>
  <child_incidents>sample string 31</child_incidents>
  <close_code>sample string 84</close_code>
  <close_notes>sample string 47</close_notes>
  <closed_at>sample string 12</closed_at>
  <closed_by>sample string 16</closed_by>
  <cmdb_ci>sample string 91</cmdb_ci>
  <comments>sample string 42</comments>
  <comments_and_work_notes>sample string 27</comments_and_work_notes>
  <company>sample string 62</company>
  <contact_type>sample string 40</contact_type>
  <contract>sample string 58</contract>
  <correlation_display>sample string 23</correlation_display>
  <correlation_id>sample string 4</correlation_id>
  <description>sample string 52</description>
  <due_date>sample string 24</due_date>
  <escalation>sample string 96</escalation>
  <expected_start>sample string 45</expected_start>
  <follow_up>sample string 10</follow_up>
  <group_list>sample string 7</group_list>
  <impact>sample string 50</impact>
  <incident_state>sample string 20</incident_state>
  <knowledge>sample string 25</knowledge>
  <location>sample string 44</location>
  <made_sla>sample string 26</made_sla>
  <notify>sample string 81</notify>
  <number>sample string 15</number>
  <opened_at>sample string 74</opened_at>
  <opened_by>sample string 92</opened_by>
  <order>sample string 76</order>
  <parent>sample string 14</parent>
  <parent_incident>sample string 69</parent_incident>
  <priority>sample string 51</priority>
  <problem_id>sample string 82</problem_id>
  <reassignment_count>sample string 73</reassignment_count>
  <rejection_goto>sample string 93</rejection_goto>
  <reopen_count>sample string 46</reopen_count>
  <resolved_at>sample string 90</resolved_at>
  <resolved_by>sample string 79</resolved_by>
  <rfc>sample string 30</rfc>
  <severity>sample string 87</severity>
  <short_description>sample string 77</short_description>
  <skills>sample string 1</skills>
  <sla_due>sample string 57</sla_due>
  <state>sample string 70</state>
  <subcategory>sample string 39</subcategory>
  <sys_class_name>sample string 94</sys_class_name>
  <sys_created_by>sample string 37</sys_created_by>
  <sys_created_on>sample string 72</sys_created_on>
  <sys_domain>sample string 53</sys_domain>
  <sys_id>sample string 36</sys_id>
  <sys_mod_count>sample string 55</sys_mod_count>
  <sys_tags>sample string 54</sys_tags>
  <sys_updated_by>sample string 80</sys_updated_by>
  <sys_updated_on>sample string 59</sys_updated_on>
  <time_worked>sample string 41</time_worked>
  <u_admin_credentials_required>sample string 13</u_admin_credentials_required>
  <u_alternate_phone>sample string 6</u_alternate_phone>
  <u_broadcast_notification>sample string 9</u_broadcast_notification>
  <u_close_subcode>sample string 17</u_close_subcode>
  <u_defect>sample string 8</u_defect>
  <u_enhancement>sample string 88</u_enhancement>
  <u_event_id>sample string 2</u_event_id>
  <u_first_call>sample string 97</u_first_call>
  <u_incident_location>sample string 32</u_incident_location>
  <u_linked_to_p1>sample string 28</u_linked_to_p1>
  <u_originating_ticket>sample string 78</u_originating_ticket>
  <u_reported_by>sample string 3</u_reported_by>
  <u_sent_text_to_it>sample string 48</u_sent_text_to_it>
  <u_sla_responded>sample string 66</u_sla_responded>
  <u_substate>sample string 67</u_substate>
  <u_symptom>sample string 75</u_symptom>
  <u_vendor>sample string 64</u_vendor>
  <upon_approval>sample string 43</upon_approval>
  <upon_reject>sample string 33</upon_reject>
  <urgency>sample string 5</urgency>
  <user_input>sample string 29</user_input>
  <watch_list>sample string 95</watch_list>
  <work_end>sample string 60</work_end>
  <work_notes>sample string 35</work_notes>
  <work_notes_list>sample string 56</work_notes_list>
  <work_start>sample string 18</work_start>
</Incident>

application/x-www-form-urlencoded

Sample:

Sample not available.

Response Information

Resource Description

Incident
NameDescriptionTypeAdditional information
skills

string

None.

u_event_id

string

None.

u_reported_by

string

None.

correlation_id

string

None.

urgency

string

None.

u_alternate_phone

string

None.

group_list

string

None.

u_defect

string

None.

u_broadcast_notification

string

None.

follow_up

string

None.

business_service

string

None.

closed_at

string

None.

u_admin_credentials_required

string

None.

parent

string

None.

number

string

None.

closed_by

string

None.

u_close_subcode

string

None.

work_start

string

None.

calendar_stc

string

None.

incident_state

string

None.

business_duration

string

None.

category

string

None.

correlation_display

string

None.

due_date

string

None.

knowledge

string

None.

made_sla

string

None.

comments_and_work_notes

string

None.

u_linked_to_p1

string

None.

user_input

string

None.

rfc

string

None.

child_incidents

string

None.

u_incident_location

string

None.

upon_reject

string

None.

approval_history

string

None.

work_notes

string

None.

sys_id

string

None.

sys_created_by

string

None.

business_stc

string

None.

subcategory

string

None.

contact_type

string

None.

time_worked

string

None.

comments

string

None.

upon_approval

string

None.

location

string

None.

expected_start

string

None.

reopen_count

string

None.

close_notes

string

None.

u_sent_text_to_it

string

None.

additional_assignee_list

string

None.

impact

string

None.

priority

string

None.

description

string

None.

sys_domain

string

None.

sys_tags

string

None.

sys_mod_count

string

None.

work_notes_list

string

None.

sla_due

string

None.

contract

string

None.

sys_updated_on

string

None.

work_end

string

None.

activity_due

string

None.

company

string

None.

active

string

None.

u_vendor

string

None.

assignment_group

string

None.

u_sla_responded

string

None.

u_substate

string

None.

caller_id

string

None.

parent_incident

string

None.

state

string

None.

approval_set

string

None.

sys_created_on

string

None.

reassignment_count

string

None.

opened_at

string

None.

u_symptom

string

None.

order

string

None.

short_description

string

None.

u_originating_ticket

string

None.

resolved_by

string

None.

sys_updated_by

string

None.

notify

string

None.

problem_id

string

None.

calendar_duration

string

None.

close_code

string

None.

approval

string

None.

caused_by

string

None.

severity

string

None.

u_enhancement

string

None.

assigned_to

string

None.

resolved_at

string

None.

cmdb_ci

string

None.

opened_by

string

None.

rejection_goto

string

None.

sys_class_name

string

None.

watch_list

string

None.

escalation

string

None.

u_first_call

string

None.

Response Formats

application/json, text/json, text/html

Sample:
{
  "skills": "sample string 1",
  "u_event_id": "sample string 2",
  "u_reported_by": "sample string 3",
  "correlation_id": "sample string 4",
  "urgency": "sample string 5",
  "u_alternate_phone": "sample string 6",
  "group_list": "sample string 7",
  "u_defect": "sample string 8",
  "u_broadcast_notification": "sample string 9",
  "follow_up": "sample string 10",
  "business_service": "sample string 11",
  "closed_at": "sample string 12",
  "u_admin_credentials_required": "sample string 13",
  "parent": "sample string 14",
  "number": "sample string 15",
  "closed_by": "sample string 16",
  "u_close_subcode": "sample string 17",
  "work_start": "sample string 18",
  "calendar_stc": "sample string 19",
  "incident_state": "sample string 20",
  "business_duration": "sample string 21",
  "category": "sample string 22",
  "correlation_display": "sample string 23",
  "due_date": "sample string 24",
  "knowledge": "sample string 25",
  "made_sla": "sample string 26",
  "comments_and_work_notes": "sample string 27",
  "u_linked_to_p1": "sample string 28",
  "user_input": "sample string 29",
  "rfc": "sample string 30",
  "child_incidents": "sample string 31",
  "u_incident_location": "sample string 32",
  "upon_reject": "sample string 33",
  "approval_history": "sample string 34",
  "work_notes": "sample string 35",
  "sys_id": "sample string 36",
  "sys_created_by": "sample string 37",
  "business_stc": "sample string 38",
  "subcategory": "sample string 39",
  "contact_type": "sample string 40",
  "time_worked": "sample string 41",
  "comments": "sample string 42",
  "upon_approval": "sample string 43",
  "location": "sample string 44",
  "expected_start": "sample string 45",
  "reopen_count": "sample string 46",
  "close_notes": "sample string 47",
  "u_sent_text_to_it": "sample string 48",
  "additional_assignee_list": "sample string 49",
  "impact": "sample string 50",
  "priority": "sample string 51",
  "description": "sample string 52",
  "sys_domain": "sample string 53",
  "sys_tags": "sample string 54",
  "sys_mod_count": "sample string 55",
  "work_notes_list": "sample string 56",
  "sla_due": "sample string 57",
  "contract": "sample string 58",
  "sys_updated_on": "sample string 59",
  "work_end": "sample string 60",
  "activity_due": "sample string 61",
  "company": "sample string 62",
  "active": "sample string 63",
  "u_vendor": "sample string 64",
  "assignment_group": "sample string 65",
  "u_sla_responded": "sample string 66",
  "u_substate": "sample string 67",
  "caller_id": "sample string 68",
  "parent_incident": "sample string 69",
  "state": "sample string 70",
  "approval_set": "sample string 71",
  "sys_created_on": "sample string 72",
  "reassignment_count": "sample string 73",
  "opened_at": "sample string 74",
  "u_symptom": "sample string 75",
  "order": "sample string 76",
  "short_description": "sample string 77",
  "u_originating_ticket": "sample string 78",
  "resolved_by": "sample string 79",
  "sys_updated_by": "sample string 80",
  "notify": "sample string 81",
  "problem_id": "sample string 82",
  "calendar_duration": "sample string 83",
  "close_code": "sample string 84",
  "approval": "sample string 85",
  "caused_by": "sample string 86",
  "severity": "sample string 87",
  "u_enhancement": "sample string 88",
  "assigned_to": "sample string 89",
  "resolved_at": "sample string 90",
  "cmdb_ci": "sample string 91",
  "opened_by": "sample string 92",
  "rejection_goto": "sample string 93",
  "sys_class_name": "sample string 94",
  "watch_list": "sample string 95",
  "escalation": "sample string 96",
  "u_first_call": "sample string 97"
}

application/xml, text/xml

Sample:
<Incident xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/SnowData.Models">
  <active>sample string 63</active>
  <activity_due>sample string 61</activity_due>
  <additional_assignee_list>sample string 49</additional_assignee_list>
  <approval>sample string 85</approval>
  <approval_history>sample string 34</approval_history>
  <approval_set>sample string 71</approval_set>
  <assigned_to>sample string 89</assigned_to>
  <assignment_group>sample string 65</assignment_group>
  <business_duration>sample string 21</business_duration>
  <business_service>sample string 11</business_service>
  <business_stc>sample string 38</business_stc>
  <calendar_duration>sample string 83</calendar_duration>
  <calendar_stc>sample string 19</calendar_stc>
  <caller_id>sample string 68</caller_id>
  <category>sample string 22</category>
  <caused_by>sample string 86</caused_by>
  <child_incidents>sample string 31</child_incidents>
  <close_code>sample string 84</close_code>
  <close_notes>sample string 47</close_notes>
  <closed_at>sample string 12</closed_at>
  <closed_by>sample string 16</closed_by>
  <cmdb_ci>sample string 91</cmdb_ci>
  <comments>sample string 42</comments>
  <comments_and_work_notes>sample string 27</comments_and_work_notes>
  <company>sample string 62</company>
  <contact_type>sample string 40</contact_type>
  <contract>sample string 58</contract>
  <correlation_display>sample string 23</correlation_display>
  <correlation_id>sample string 4</correlation_id>
  <description>sample string 52</description>
  <due_date>sample string 24</due_date>
  <escalation>sample string 96</escalation>
  <expected_start>sample string 45</expected_start>
  <follow_up>sample string 10</follow_up>
  <group_list>sample string 7</group_list>
  <impact>sample string 50</impact>
  <incident_state>sample string 20</incident_state>
  <knowledge>sample string 25</knowledge>
  <location>sample string 44</location>
  <made_sla>sample string 26</made_sla>
  <notify>sample string 81</notify>
  <number>sample string 15</number>
  <opened_at>sample string 74</opened_at>
  <opened_by>sample string 92</opened_by>
  <order>sample string 76</order>
  <parent>sample string 14</parent>
  <parent_incident>sample string 69</parent_incident>
  <priority>sample string 51</priority>
  <problem_id>sample string 82</problem_id>
  <reassignment_count>sample string 73</reassignment_count>
  <rejection_goto>sample string 93</rejection_goto>
  <reopen_count>sample string 46</reopen_count>
  <resolved_at>sample string 90</resolved_at>
  <resolved_by>sample string 79</resolved_by>
  <rfc>sample string 30</rfc>
  <severity>sample string 87</severity>
  <short_description>sample string 77</short_description>
  <skills>sample string 1</skills>
  <sla_due>sample string 57</sla_due>
  <state>sample string 70</state>
  <subcategory>sample string 39</subcategory>
  <sys_class_name>sample string 94</sys_class_name>
  <sys_created_by>sample string 37</sys_created_by>
  <sys_created_on>sample string 72</sys_created_on>
  <sys_domain>sample string 53</sys_domain>
  <sys_id>sample string 36</sys_id>
  <sys_mod_count>sample string 55</sys_mod_count>
  <sys_tags>sample string 54</sys_tags>
  <sys_updated_by>sample string 80</sys_updated_by>
  <sys_updated_on>sample string 59</sys_updated_on>
  <time_worked>sample string 41</time_worked>
  <u_admin_credentials_required>sample string 13</u_admin_credentials_required>
  <u_alternate_phone>sample string 6</u_alternate_phone>
  <u_broadcast_notification>sample string 9</u_broadcast_notification>
  <u_close_subcode>sample string 17</u_close_subcode>
  <u_defect>sample string 8</u_defect>
  <u_enhancement>sample string 88</u_enhancement>
  <u_event_id>sample string 2</u_event_id>
  <u_first_call>sample string 97</u_first_call>
  <u_incident_location>sample string 32</u_incident_location>
  <u_linked_to_p1>sample string 28</u_linked_to_p1>
  <u_originating_ticket>sample string 78</u_originating_ticket>
  <u_reported_by>sample string 3</u_reported_by>
  <u_sent_text_to_it>sample string 48</u_sent_text_to_it>
  <u_sla_responded>sample string 66</u_sla_responded>
  <u_substate>sample string 67</u_substate>
  <u_symptom>sample string 75</u_symptom>
  <u_vendor>sample string 64</u_vendor>
  <upon_approval>sample string 43</upon_approval>
  <upon_reject>sample string 33</upon_reject>
  <urgency>sample string 5</urgency>
  <user_input>sample string 29</user_input>
  <watch_list>sample string 95</watch_list>
  <work_end>sample string 60</work_end>
  <work_notes>sample string 35</work_notes>
  <work_notes_list>sample string 56</work_notes_list>
  <work_start>sample string 18</work_start>
</Incident>